Across all business sectors from banking and finance to travel and tourism, we partner with our clients to overcome their unique customer experience challenges and help them realize tangible results.
Strategic focus and planning lead to continuous outperformance of client’s captive centre collections metrics
Our client is a leading FinTech company offering affordable loans and financial resources. Customers engage their solutions for events such as paying for auto repairs, covering temporary cash shortages and paying off higher-interest debt. Our partnership consists of multiple lines of business (LOBs), supporting the lifecycle of a loan. Loan services are available in 11
Through continuous communication with our client, Airbnb, Sitel has established mutual trust to create CX programs that build customer loyalty and flex to changing needs.
A leading international coffee retailer chose Sitel to migrate a significant amount of customer service work to a virtual environment.
Digital Agent implementation drives digital transformation while delivering significant cost savings
Michelin, a leading multinational tire manufacturer, was looking for a partner to help them drive digital transformation across their CX organisation.
Packlink is an online shipping service, offering individuals and business customers a fast and easy way of booking parcel deliveries.
Award-winning Chicago-based media company, Tribune Publishing, transforms its CX in line with the transition from print to digital news media.
The leading European private healthcare provider wanted to help people help themselves stay healthy.
French carmaker transforms its customer relationships with the help of Sitel’s omnichannel engagement platform.