A leading publisher of major periodicals with more than 2.6 million subscribers anticipated their focus on digital and mobile due to declining print subscriber revenue.
AccorHotels, a French multinational hotel group, part of the CAC 40 index, wanted to use digital to moderate and enhance their e-reputation to make their customer-centric vision a reality.
With the travel industry’s disruption and Royal Air Maroc undergoing a restructuring, the client desired a revolution of their customer experiences. With nearly 3,500 agents in 49 countries…
Sales in Motion is a French specialist for the implementation of door-to-door or B2B direct sales. While direct sales is the third distribution channel in France, after stores and distance selling, it is widely accepted by brands and consumers.
As a Sitel Group partner for four years, this global leader in water, hygiene and energy technologies sought to improve service levels by offering more digital solutions and improve user satisfaction.
As part of a 13-year partnership, Sitel Group provides over 150 agents handling eChat, and more than 1,600 agents globally supporting customers across many channels and languages. Together, Sitel Group and the client collaboratively identified some very distinct opportunities to improve conversions and sales.