In one month’s time, more than 200 senior-level executives from a host of industries including banking and finance, travel and tourism and retail, will arrive in London for EmpowerCX Europe 2019, Sitel Group’s reimagined and rebranded client event dedicated to the future of customer experience (CX). Innovation Powered by Emotion On the 18th June, EmpowerCX […]
Your business is growing faster than you can service your customers and now you’re faced with a dilemma – should you expand your contact center; or should you look to outsourcing in order to close the customer service gap?
What does the future of contact centres look like? Sitel Group recently took part in an Engage Focus Groups round-table discussion, hosted at the Hilton at Heathrow. Compromising of four tables, the aim of this event was to act as a platform within which like-minded professionals could come together to share their thoughts and experience […]
Don’t let rapid growth make your customers work harder to do business with you – the key to boosting business is reducing customer effort.
You’re shaking up the industry because you’ve identified a need for doing things differently. But now that your idea is a disruptive business reality, how will you take it to the next level without sacrificing customer experience?
With his 17 years of experience working in Sitel, we wanted to find out more about our Managing Director for EMEA, Pedro Lozano. Here is Part One – The Personal Journey.
On the 5th September 2018, Sitel had the pleasure of hosting the UKCCF Networking Event for the Midlands. Taking place at our UK head office in Coventry, the event consisted of peer networking, talks from industry experts and concluded with a site tour.
A look back at the highlights from Sitel Group’s annual European Customer Day, an event dedicated to examining the latest developments, technologies and innovations in customer experience (CX) and detailing how they will empower humans and enhance brands.