Following on from our previous event, Sitel Rendezvous travelled south to our Plymouth site, The Ship to once again discuss the Future of Customer Engagement with professionals from a range of industries. Stephen Sullivan, a member of the Institute of Customer Service and the Vice Chair of the Contact Centre Council for the UK Direct […]
If customer experience (CX) is your brand’s biggest differentiator, what metric should you be using to make sure you’re delivering on expectations and staying ahead of the competition?
As the world of customer experience (CX) continues to move from business-led to consumer-led, closely aligning with outsourcers and treating them as partners – and an extension of your business – is crucial to success.
From growing expectations to a growing desire for simplicity, the challenges facing companies looking to build a connection with customers are climbing all of the time.
How are politics, consumer trends and technological innovation shaping the way leading organisations deliver a truly memorable customer experience (CX)?
From investing in technology to investing in your people this year’s EmpowerCX 2019 Europe covered all the issues that matter to companies serious about customer experience (CX). The theme of this year’s event, held in the heart of London in front of 250 business leaders and decision makers, was Innovation Powered by Emotion. It welcomed […]
From monitoring the average time it takes to handle a call to asking customers to rate their associate, what are the call center performance metrics that really matter when it comes to delivering a differentiated customer experience (CX)?
We all know it’s easier to hold on to your existing customers (and get them to spend more) than it is to attract new customers to your business – so what are the best customer experience (CX) strategies to keep customers happy and stop the churn?