With his 17 years of experience working in Sitel, we wanted to find out more about our Managing Director for EMEA, Pedro Lozano. Here is Part One – The Personal Journey.
On the 5th September 2018, Sitel had the pleasure of hosting the UKCCF Networking Event for the Midlands. Taking place at our UK head office in Coventry, the event consisted of peer networking, talks from industry experts and concluded with a site tour.
A look back at the highlights from Sitel Group’s annual European Customer Day, an event dedicated to examining the latest developments, technologies and innovations in customer experience (CX) and detailing how they will empower humans and enhance brands.
While the holiday may not have the all-encompassing consumer appeal as Christmas, there’s no denying that St. Patrick’s Day is becoming big business. And, thanks to this transformation, it is a day full of commercial opportunities – but only for companies certain they have the systems and staffing in place to make the most of the increased demand.
Today Sitel UK is celebrating International Women’s Day across all its sites. Recognising the challenges and achievements of women for more than a century, this day is about celebrating the role of women but it’s also about continuing to campaign for change and then making that change happen.
As we look back to 2017, a year of rapidly evolving customer expectations and digital revolutions, our focus inevitably shifts again to the future and the changes we must prepare for in our strategies for the next three years and beyond. Leveraging the insights and experience from across the wider Sitel Group, there are a number of key trends and consumer forces shaping companies’ strategies in 2018 and beyond.
Sitelmag continues its “Around the Clock” round the world tour, stopping off in Mumbai, the Maharashtra state capital and India’s most populous city, and then on to the southeast and the city of Chennai.
Following an already successful year of supporting local charities, Sitel Newcastle finished 2017 strong over the holidays by partnering with St Oswald’s Hospice, a local charity providing specialist hospice care to adults, young people and children with life-limiting conditions.
While Big Data has already caused many changes in the practices and perimeters of our business, it is still difficult to imagine the phenomenal impact that artificial intelligence (AI) will have on customer experience management.