Understand your Customer Across all Channels
Sitel® Voice of the Customer Analytics delivers a comprehensive understanding of the factors driving your customer experience (CX) across all channels and identifies customer sentiment giving you the insights you need to build a better CX.
Understand the customer on every platform used to interact with your brand.
Pinpoint what makes customers stay, and what drives desire for additional services.
Insights guide strategic planning to drive maximum customer lifetime value.
Harness the power of customer insights.
Less Expensive vs In-House VOC
Faster Reduction in Customer Effort
Sitel Voice of the Customer Analytics helps you to monitor customer satisfaction (baseline vs actual) and track market share gains. Surveys, case notes, website comments, social media, speech and text analytics survey sources are mined to truly understand your customers and elevate your CX.
Understanding the key drivers across the competitive landscape and identifying unmet customer needs supports you in the delivery of new, or more compelling offers, enabling investment in products and services designed to drive satisfaction and loyalty, for maximum customer lifetime value.