Real-Time Management of Social Media Trends & Conversations
Social media is the world’s largest source of customer insights, housing millions of interactions between brands and their customers.
Without a social listening strategy, you miss out on one of the most valuable components to build your brand loyalty and advocacy.
Sitel® Social Intelligence is our consultancy service offering customised support based on real-time digital content monitoring through social media listening. We take a holistic view of your global social landscape combining advanced technology, leading customer experience (CX), digital expertise and proven social media techniques.
We begin by collecting and analysing your brand’s performance data and social footprint and then combining social intelligence with your internal data sources and turning them into actionable, insightful recommendations for practical use.
Helping You Grow by Providing Insights and Metrics to Improve Your Customer Experience
- Monitor your brand health and sentiment
- Grow your audience engagement
- Avoid and manage crises
- Track and anticipate your competition
- Identify and respond to emerging trends
- Analyse marketing campaign
Understanding and Measuring
Best Practice Guide
Harness the Insights in Sitel® Social Intelligence
By listening to the conversations your customers have with your brand, you can access valuable insights.
Manage Your Reputation
Build and manage your reputation by predicting and managing risk in a competitive marketplace.
Outperform the Competition
Position yourself against competitors by better harnessing market data.
Understand the Market
Learn about new customers’ expectations, habits, values and trends.
Meet your tribes, know their influencers, grow awareness and develop loyalty.
Reliable Insights That Shape Your Social Media Landscape
Human Behaviours Analysed on Social Media for a Leading Coffee Brand
Social Mentions Analysed for a Leading Coffee Brand and Its Competitors
Owned Social Channels Listened to for a Leading Cosmetic Brand
An Immersive Experience You Can Embed Within Sitel® Social Room
Leveraging real-time social insights is critical to delivering efficient marketing and operational activities to impact CX. For this reason, our experts can handle your social media conversations, trends and indicators within your hub in real-time, having complete control of your customer experience.