The Power of Closer
In today’s global marketplace, being closer to the culture of your customers – speaking their language – is the key to success and growth. Powered by our proven expertise in attracting, developing and retaining the best native talent, our multilingual customer support hubs deliver lower-cost, higher-quality solutions for consolidating your global customer experience (CX) strategy.
Because Sitel® Multilingual Hubs offer 16 strategically located multilingual customer support hubs staffed by over 15,000 multilingual associates capable of meeting your customers’ needs in 50+ languages, you no longer need to have 10 contact centres in 10 countries to serve 10 different territories.
In addition to delivering significant cost savings, opting for a multilingual customer support solution simplifies everything from vendor management to IT investment while ensuring you deliver the same, consistent levels of service – no matter how your customers reach out and regardless of the language they speak.
Sitel Multilingual Hubs are the answer for clients who want to ensure a best practice from one region is seamlessly implemented internationally, avoid regulatory restraints within traditional contact centre models and leverage the agility and confidence to explore new markets to meet growing customer demand.
Key Benefits of Multilingual Customer Support
- Native/Fluent (C2) Talent
- Powered by Insight
- Single POC
- Global Connectivity
- Global Expertise
- Secure & Stable