Leverage Technology to Create More Immersive and Efficient Training
Intelligent and augmented, our AI-powered learning technologies enable learners to acquire, practice and share the skills needed to create memorable customer experiences for your brand.
Your learning experience and curation technologies should be simple, collaborative and engaging, but above all, they must meet the training and development objectives that your brand requires.
Develop Skills and Assess Learning Outcomes
Effectively automate your training processes by connecting with the right training technology while decreasing your learning costs. With our easy-to-deploy learning technologies, we support your brand to develop the skills that matter while evaluating the learning outcomes of your investment in training.
When you harness learning technology designed to meet the expectations of your customers, you can:
Deliver a Better Experience
Improve the learning experience with learner-centric solutions.
Effective learning technologies optimise your training expenditure.
Modern training technologies are data-driven and enable easy reporting, driving consistency across teams and associates while ensuring access to the most current content.
CX Technologies Impact Your Business Performance
Increase in First Call Resolution With Sitel® Chat Simulator
Learner Satisfaction With Sitel® Learning Experience Platform
of Potential Annual Savings With Sitel® Chat Simulator
Triboo, a Learning Experience Platform Designed for Your CX Needs
Sitel® Learning Experience Platform – Triboo – integrates self-paced eLearning with in-person and virtual training capabilities, facilitating personalised and engaging training.
Learning paths are optimised to increase CX performance indicators, improve your teams’ skills and competencies, and promote a lifelong learning culture.
Sitel Learning Experience Platform is an accessible all-in-one solution with an intuitive interface, responsive to all digital devices.
– Customised learning paths
– Blended learning
– Authoring tool
– Reports and analytics
– Dynamic dashboard
– Intuitive interface