Learning Strategy

Ignite your organisation's learning potential to create remarkable training experiences that will transform your CX.

Discover a New World of Learning Possibilities

Brands like yours, committed to being at the forefront of customer experience (CX), are involved with and dedicated to their employee’s learning and development. Growing your talent becomes critical when building brand loyalty with your customers, driving more productivity and lowering attrition within your teams. 

Ensure your organisation has a promising learning and development strategy to uphold your business objectives. Unleash the power of your training program, and design a learning ecosystem that is truly aligned to the learning needs and your team’s expectations.

With Sitel® Learning Strategy Solutions, your brand has a trusted partner focused on ensuring that your investment in learning delivers the optimal ROI. Our team of instructional designers and subject matter experts will help you understand the learning needs of your organisation and formulate a strategy that will transform your learning experience.

With Sitel® Learning Strategy Solutions, you can:

Map Your Needs and Reach Your Goals

By identifying your learning needs and recognising your capabilities, we can identify new opportunities to grow and the shortest way to reach your objectives.

Benchmark Your Training

We identify training performance opportunities by comparing them across relevant industries and similar organisations.

Identify the Possibilities

We ensure your brand is at the cutting edge by implementing and acquiring the latest technology and learning trends.

“We start with a quantitative assessment capturing feedback from stakeholders and measuring against best practices in adult learning, CX training and learning experience design. These build the blueprint for a custom learning strategy that will meet your needs.”

— Monica Gragg, Head of Learning Delivery, AmeriPac Sitel Group
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