Outstanding CX Doesn’t Happen by Chance
The ultimate beneficiary of a highly developed and proficiently trained agent is your customer. Equipping your teams for CX excellence depends on the quality and delivery of learning resources. The substance and convenience of training content and its delivery become the backbone of your learning and development experience.
Learning and development must align with the purpose of your brand, responding to ever-increasing customer demands and the highest expectations of quality and timeliness.
When you leverage Learning as a Service from Sitel Group®, you are guaranteed the most qualified and updated training resources delivered in the most convenient and expedited manner.
A Flexible Learning Service With Your Brand in Mind
From fully customised curricula through to off-the-shelf CX training, whether instructor-led (ILT-VILT) or self-paced, our dedicated team of learning experts deliver cost-effective learning solutions that will guarantee the return on your training investment.
With Sitel® Learning as a Service, You Can:
Customise your Learning Experience
Engaging training resources created and curated by our learning experts with over 15 years of BPO training experience.
Access Unlimited Resources
Unlock a specialised library of CX training courses and resources to develop skills, build competencies and embrace leadership.
Deliver Training at Your Convenience
Empower your training programs with access to Blended Learning delivery integrating instructor-led (ILT), virtual instructor (VILT) or eLearning self-paced training.
“CX Learning offered us a multi-modal, dynamic, and interactive solution. The module fulfills our two main requirements: attractive design, and short format. But, more importantly, they managed to put our technicians at the heart of the system while showing the close relations between both services. This greatly clarified how everybody works together.”Arnaud Flanquart Training Designer, Energy Training division – GRDF (Gas Distribution Network France)