Improve your CX by Understanding the Customer Experience
Sitel® Customer Experience Analytics leverages insight analytics to connect customer interactions across repeat contacts, order flows, call drivers and satisfaction ratings to identify opportunities for reducing customer effort and improving customer experience (CX).
Create a best-in-class experience to keep customers coming back time after time.
Uncover ways to cross and upsell so customers know the value of your offerings.
Make it simple for customers to achieve their goals quickly and easily.
Improve your CX by understanding the customer experience.
Increase in Customer Satisfaction in the First 90 Days
Increase in Customer Retention
Sitel Customer Experience Analytics identifies opportunities to reduce customer effort creating a roadmap to follow to drive customer satisfaction and loyalty. By reducing customer effort and driving greater customer satisfaction, we help enable you to retain customers for the long term.
Our solution helps you to answer the tough CX questions, including how to increase contact centre efficiency, how to reduce customer churn, how to proactively meet customer needs to drive loyalty and how to create the right offer for the right customer to boost sales.
Sitel Customer Experience Analytics offers advanced visualisations that put actionable insights at your fingertips, allowing you to prioritise actions, pinpoint regional patterns, understand voice of the customer (VOC) trends and visualise the customer interaction flow and upstream events driving specific outcomes.