Technology Built Around the Needs of the Contact Centre
You should have absolute confidence that your software and contact centre technology solutions are helping you consistently meet customer expectations. Sitel Group is the ideal partner to deliver the optimal platforms and tools to keep your customer experience (CX) at the highest level – giving you more time to deliver on your brand promise.
We combine best-in-class technology from across our partner ecosystem with in-house software designed and built to meet the needs of both the organisation and the customer. Our contact centre technology services are tailored to the reality of the contact centre, ensuring technology is an enabler for service rather than a barrier between the agent and the customer. When we build a technology solution for you, our goal is to create an end-to-end omnichannel platform that reflects your organisation’s unique customer demands.
Our proven approach to integrating innovative, new technology begins by looking at existing legacy systems, evaluating current platforms and identifying an optimal way to fold in new solutions for a seamless integration.
From intuitive platforms crossing customer channels and hosted in the cloud, to virtual collaboration tools keeping your agents connected in an increasingly virtual world or solutions enabling your customers to schedule a callback at the time that best suits them, our tools are built to optimise operations and boost your brand’s CX.