capabilities

All solutions

EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end customer experience (CX) services, while boosting efficiency, effectiveness and customer satisfaction.

Unlock the power of your people to deliver superior CX.

Learning Delivery as a Managed Service

Choose only the support your in-house team needs, or outsource all your learning and development needs to our professionally certified…

Learning Needs Analysis

Take your learning to the next level with our award-winning learning and development solutions.

Custom eLearning

Drive proficiency and participation with engaging online learning experiences.

Blended Learning

Leverage the latest in blended-learning capabilities to deliver dramatically improved learning and business outcomes.

Immersive Training

Engage your learners with virtual and augmented reality experiences.

Knowledge Base

Put the most relevant information at your agents' fingertips.

Triboo

An innovative learning experience that simplifies the acquisition of new skills.

BlynkYoo

A mobile-enabled learning experience.

Trainer Training

Leverage our award-winning learning and development team to train your trainers.

Training Facilitation

Support your employees and provide them with the skills they need to handle complex customer-facing situations.

Training Facilitation

Support your employees and provide them with the skills they need to handle complex customer-facing situations.

Learning Needs Analysis

Take your learning to the next level with our award-winning learning and development solutions.

Trainer Training

Leverage our award-winning learning and development team to train your trainers.

Immersive Training

Engage your learners with virtual and augmented reality experiences.

Custom eLearning

Drive proficiency and participation with engaging online learning experiences.

Blended Learning

Leverage the latest in blended-learning capabilities to deliver dramatically improved learning and business outcomes.

Build brand loyalty through human connection.

Live Chat and Messaging Management

Meaningful digital connections that leave a lasting positive impression of your brand.

Multilingual Customer Support

Build cultural connections with new customers and serve new markets, without having to grow your physical footprint.

Back Office Support

A customised approach to back office services that are an extension of your brand.

Social Media and Communities Management

Connect, converse and engage with customers through social channels.

Sales and Retention

Each conversation is a chance to add the extra value which grows your business for further customer success.

Customer Care

Whatever the channel and whatever the issue, give your customers an experience they’ll remember for the right reasons – a…

Sitel Tech Support as a Service™

A single source of contact for all of your IT problem solving.

Real-Time Collections Alerts

Leverage speech analytics to identify when to use balance in full versus settlement language or when to request direct payments.

Intelligent Collections Treatment Paths

Leverage integrated data sources to understand your customers and their behaviour.

Real-Time Agent Support

Listen to and analyse all voice or text-based interactions, to provide agents with timely support.

Agent Task Automation

Make your agents more productive by minimising the time spent on after-call work.

Customer True Intent

Uncover the true intent of every customer interaction through advanced AI, empowering agents to deliver a more personalised experience.

Omnichannel Engagement Technology

Drive better experiences with a seamless 360° customer view.

Case Management

Seamless, personal and efficient communication.

CTI Screen Pop

Provide agents with the customer information they need to be more effective and efficient.

Team Collaboration

Whether manager-to-agent, or agent-to-agent interaction, support intuitive communication across your virtual team.

Virtual Queue and Callback

Smooth out call volume spikes to improve the agent and customer experience.

Customer Authentication

Leverage AI and biometric technologies to streamline customer authentication.

Secure Credit Card Processing

Remove credit card data from agent interactions for enhanced security in payment processing.

Sitel at Home™

The work at home solution built for CX resiliency.

Insights from across your data sources.

Voice of the Customer (VOC) Analytics

Gain comprehensive understanding of the factors driving your CX across all channels.

Voice of the Customer Surveys

Understand your CX with post-contact surveys.

Interaction Analytics

Create actionable insights from unstructured data.

Customer Experience Analytics

Connect interactions across touchpoints to reveal the customer’s true experience.

Customer Retention Analytics

Understand your customers' needs to drive retention.

Clickstream Analytics

Uncover the insights hidden in every click.

Customer Experience (CX) Consulting

Lead your business into the future with data-driven approaches.

Process Optimisation Consulting

Drive enterprise-wide improvements by leveraging a Six Sigma methodology.

Data Consulting

Growth and expansion, backed by analytics.

Leading-edge AI-enabled digital experiences.

Digital Agent

Boost your CX with intelligent, conversational automation.

Support Bot

Equip customers to quickly access self-service solutions without needing to queue.

Conversational IVR

Create more natural voice-based self‑service customer experiences for greater customer satisfaction.

Visual IVR

Put a more intuitive self-care interface at your customers’ fingertips.

Quality Assurance (QA) Automation

Leverage AI to improve the customer experience and drive operational effectiveness.

Robotic Process Automation (RPA)

Fuel Operational Excellence with AI