Follow the leader:
A look back at the highlights from Sitel Group’s annual European Customer Day, an event dedicated to examining the latest developments, technologies and innovations in customer experience (CX) and detailing how they will empower humans and enhance brands.
While the holiday may not have the all-encompassing consumer appeal as Christmas, there’s no denying that St. Patrick’s Day is becoming big business. And, thanks to this transformation, it is a day full of commercial opportunities – but only for companies certain they have the systems and staffing in place to make the most of the increased demand.
Today Sitel UK is celebrating International Women’s Day across all its sites. Recognising the challenges and achievements of women for more than a century, this day is about celebrating the role of women but it’s also about continuing to campaign for change and then making that change happen.
On Friday 9th February, Sitel Stratford was awarded “Team of the Year” at the 7th Pride of Stratford District Awards. The winners for this year’s Pride of Stratford District Awards were announced at Stratford’s Crowne Plaza at a glittering ceremony hosted by Touch FM’s Breakfast Show, presenters Si Alexander and Ollie Gallant.
As we look back to 2017, a year of rapidly evolving customer expectations and digital revolutions, our focus inevitably shifts again to the future and the changes we must prepare for in our strategies for the next three years and beyond. Leveraging the insights and experience from across the wider Sitel Group, there are a number of key trends and consumer forces shaping companies’ strategies in 2018 and beyond.
Following an already successful year of supporting local charities, Sitel Newcastle finished 2017 strong over the holidays by partnering with St Oswald’s Hospice, a local charity providing specialist hospice care to adults, young people and children with life-limiting conditions.
Sitel Group, a world-leading provider of customer experience solutions, announced the promotion of Philippe Riveron to Chief Ventures Officer (CVO).
Today, Sitel, a world-leading provider of customer experience solutions, announced that it has established strategic partnerships with BRIDGEi2i Analytics Solutions and Qlik to further Sitel’s ability to leverage data and analytics to help their customers provide exceptional client experience moments.