With 28 years in the business Karl Brough, General Manager for UKIN Region, gives us his insights into the BPO industry as it currently stands and what changes he predicts in the coming years.
While the holiday may not have the all-encompassing consumer appeal as Christmas, there’s no denying that St. Patrick’s Day is becoming big business. And, thanks to this transformation, it is a day full of commercial opportunities – but only for companies certain they have the systems and staffing in place to make the most of the increased demand.
Today, Sitel, a world-leading provider of customer experience solutions, announced that it has established strategic partnerships with BRIDGEi2i Analytics Solutions and Qlik to further Sitel’s ability to leverage data and analytics to help their customers provide exceptional client experience moments.
Sitel Group Philippines continues its countryside expansion program with the inauguration of their newest customer experience center in Puerto Princesa, Palawan. This latest addition to Sitel’s Philippine operations opened up 1,000 new jobs.
Sitel, global leaders in outsourced customer experience, has this year opened two new sites in Coventry and Plymouth and increased capacity following a transfer to a new site in Newcastle-upon-Tyne.