For Sitel Group and our digital consulting partners at The Social Client, there is no doubt: The future of customer experience involves bots.
Sitel’s Botshore™ concept completes our global multi-shore market offerings and delivers on our vision for the present and future of customer experience management. In the near future of customer relationships, artificial intelligence (AI) will coincide with an evolution of the advisor’s role and appearance of new trades.
What is a chatbot? The Oxford dictionary defines a chatbot as “a computer programme designed to simulate conversation with human users, especially over the Internet.” It seems like bots are a hot topic these days; but what exactly are bots? First, it’s important to highlight the differences between bots and artificial intelligence (AI).
Today’s digital customer experience places mobile phones at the heart of all interactions. This results in a new means of communication: instant messaging. This channel opens a conversational window through which customers can immediately access a brand. It provides a record of their conversations and is available 24/7.
The end of the all-conquering mobile app…In 5 years robots will have replaced customer advisers…Really? Well, if you wanted answers to questions like these, you really needed to hear Arnaud de Lacoste’s keynote speech at the 2017 Customer Strategy Fair.
Facebook puts the power inside your pocket! Our wrap-up of this year’s F8 Developer Conference keynote announcements… On Tuesday, April 18th, Facebook launched its 2017 edition of the highly anticipated Developer Conference in San José, otherwise known as F8.