All articles
|Trust will be King

Trust will be King

The largest remote working experiment in business history is gradually coming to an end, yet it’s still too early to tell if it was a complete success or decide if full time work from home will be part of the new normal, post-pandemic.

    Share on
by Sitel staff May 18, 2021 - 1 MIN READ

Businesses that already had a remote working platform or a clear policy to leverage have experienced productivity gains, drops in absenteeism and increased employee retention, as well as greater resiliency and business continuity.  Yet the event of 2020 have also highlighted potential weaknesses in the work from home model. Regulated industries such as banking and financial services have faced challenges in maintaining compliance in a remote setting. Likewise, because of the stress, confusion and concern created by the pandemic, cyberattacks such as fishing and fraud in the form of social engineering have risen sharply.

Whether the future is 100% work from home, a wholesale return to offices and sites, or a hybrid model that leverages the best of both worlds, customer trust must be the central tenet of any approach.

Recent posts

Managing Customer Experience with EXP+™

Ana Athayde, Chief CX Business Strategy & Partnerships, Sitel Group®, explains what EXP+™ is all about.

Read on

Which Technologies Really Deliver the Best Consumer Experience for Manufacturers?

Manufacturers that see technology as something that is simply bolted onto existing operations to solve a problem or, worse still,…

Read on

5 Steps Manufacturers Can Take for Building Long-Term Customer Relationships

By focusing on understanding who their target audience is and using that knowledge to reimagine their approach to customer experience…

Read on

Delivering the Best Customer Experience from Anywhere

Work from home became the norm at the beginning of the COVID-19 pandemic. Nearly two years on, a flexible approach…

Read on