All articles
|Trust will be King

Trust will be King

The largest remote working experiment in business history is gradually coming to an end, yet it’s still too early to tell if it was a complete success or decide if full time work from home will be part of the new normal, post-pandemic.

    Share on
by Sitel staff May 18, 2021 - 1 MIN READ

Businesses that already had a remote working platform or a clear policy to leverage have experienced productivity gains, drops in absenteeism and increased employee retention, as well as greater resiliency and business continuity.  Yet the event of 2020 have also highlighted potential weaknesses in the work from home model. Regulated industries such as banking and financial services have faced challenges in maintaining compliance in a remote setting. Likewise, because of the stress, confusion and concern created by the pandemic, cyberattacks such as fishing and fraud in the form of social engineering have risen sharply.

Whether the future is 100% work from home, a wholesale return to offices and sites, or a hybrid model that leverages the best of both worlds, customer trust must be the central tenet of any approach.

Recent posts

Conversation at HeART in Athens, Greece: The Past Becomes the Present

Our next piece of art in our Conversation at HeART series is in the heart of Athens, Greece – home…

Read on

John Lewis Partnership: Driving Customer Loyalty with a Best-Loved Brand

In our latest Sitel Group® EmpowerCX NOW Spotlight Series webinar, we were joined by best-loved brand John Lewis Partnership to…

Read on

Get Closer to Your Customers with Digital Customer Experiences 

Round-the-clock support, customer self-service, chatbots, live chat and a website designed to maximize the user experience. These services, channels and…

Read on

CX Appeal: What is the Role of Customer Experience in Purchasing Decisions?

In a post-pandemic world, how is customer experience influencing consumer purchasing decisions? How can you build an effective customer experience…

Read on