2016 proved to be an exciting year for Sitel. Being recognized across the globe as a leader in customer experience from not only call center focused organizations but prestigious analyst firms as well. Several of our team members were also recognized for their outstanding achievements.
Esmeralda Mingo, Managing Director of Sitel Group in Spain, awarded with the CRC Gold Award Esmeralda Mingo, Managing Director of Sitel Group in Spain, received the CRC Gold Award on October 5, 2016 at a ceremony held at the Presidential Balcony of the Santiago Bernabeu Stadium in Madrid. This event, which was within the framework of the 17th Expo Customer Relationship, was a key event for companies of the outsourcing services industry. “The CRC Gold Award is the recognition of our long partnership with Orange,” said Mingo. “The Customer loyalty and retention service is an added value program for the company’s customers showing that customers are at the core of all decisions.” The CRC Gold Awards are organized by the Spanish Association of Experts in Customer Relationship (AEERC), with the collaboration of IZO and IFAES. This award recognizes the excellence of companies through a comprehensive audit in which quality metrics are evaluated, strategy and vision of each company, people management and management of each operation and the technology implemented.
Sitel Group is proud to announce that the Bartlesville, OK, site has been honored with a Bronze medal by Contact Center World in the “Best in Community Spirit” category during this year’s North & South American Best Practices Regional Conference. The “Best in Community Spirit” awards are given to the Contact Centers that demonstrate dedicated and on-going support for their local communities and Stephanie Lief was a fabulous representative of the Bartlesville spirit as she presented at the conference.
Lilia Hitz-Tcholakova, Sitel’s Finance & Business Intelligence Director for Germany & Eastern Europe, Named Forbes and Ernst & Young 2016 CFO of the Year in the category “Planning and Budgeting.”
Sitel Group was named to the CUSTOMER 31st Annual Top 50 Contact Center Outsourcing Ranking by TMC, a global, integrated media company. The Top 50 Contact Center Outsourcing Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed during a one-year timeframe.
In France, the service industry is the first employer with a large number of companies with three components in common: entrepreneurial DNA, a driven energy and job creation. In the French media sector, BFM Business Radio and TV (BFMTV) holds a predominant position (the equivalent of Bloomberg in the US) with a broad and premium audience. For the first time, this media player has just created a new award dedicated to the service industry and has honored five companies. Among the prize-winners: McDonald’s, Sodexo, AccorHotels and Group Acticall. The title of the award is “Prix du Pionnier International” (International Pioneer Award). The Group Acticall was distinguished for its tremendous international expansion.
Sitel Group was ranked one of the World’s Best Outsourcing Service Providers for the 11th consecutive year in the Leaders category, as determined by the International Association of Outsourcing Professionals® (IAOP®), the global, standard-setting organization and advocate for the outsourcing profession. Companies were judged on six critical characteristics: size and growth, awards and certifications, programs for innovation, overall revenue as a leader and number of countries being served worldwide. The list includes the biggest and best companies from around the world that provide the full spectrum of outsourcing services.
Sitel Group is positioned in the “Leaders” quadrant of independent analyst firm Gartner Inc.’s recent report, 2016 Magic Quadrant for Customer Management (CM) Contact Center BPO1. This is the sixth consecutive report in which Sitel Group has been named a Leader.