December 4, 2019 58
Sitel Group were finalists in nine categories at the European Contact Centre and Customer Service...
November 15, 2019 164
October 9, 2019 161
In 2020, Sitel Group is bringing together industry and thought leaders from around the globe,...
October 1, 2019 110
Sitel’s My Associate Experience (MAX) is a concrete commitment to the group’s vision that the...
August 27, 2019 359
Where is technology headed; how will it impact customer experience; are AI and robots going...
August 20, 2019 277
From better brand reach to greater customer insights, social media outsourcing offers a host of...
August 9, 2019 401
August 1, 2019 276
If you want to understand real communication, you must first study real communication. And if...
July 30, 2019 259
If customer experience (CX) is your brand’s biggest differentiator, what metric should you be using...
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