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May 16, 2019 251

Don’t miss EmpowerCX Europe!

In one month’s time, more than 200 senior-level executives from a host of industries including...

April 23, 2019 148

5 Things to Consider Before Outsourcing Your Contact Centre

Your business is growing faster than you can service your customers and now you’re faced...

April 23, 2019 300

The Future of the Contact Centre

In one month’s time, more than 200 senior-level executives from a host of industries including...

April 8, 2019 257

What Does the Future of Customer Engagement Look Like?

This question is being asked by businesses and professionals across a range of industries, because...

April 2, 2019 267

5 Customer Satisfaction Metrics That Matter

Here are the Top 5 things to measure to know if your customers will remain...

March 18, 2019 68

Disruptors: Reduce Customer Effort To Deliver Exceptional Customer Experience

Don’t let rapid growth make your customers work harder to do business with you –...

Business Disruption The Omnichannel Solution

March 6, 2019 93

Why You Can’t Be a Disruptor Without an Omnichannel Solution

You’re shaking up the industry because you’ve identified a need for doing things differently. But...

Pedro Lozano's Story the Industry Journey

January 7, 2019 602

Pedro Lozano’s Story Part II – The Industry Journey

With 17 years in the business, EMEA Managing Director; Pedro Lozano has seen his fair...

Pedro Lozano's Story the Personal Journey

December 21, 2018 813

Pedro Lozano’s Story Part I – The Personal Journey

With his 17 years of experience working in Sitel, we wanted to find out more...

Blogs

Don’t miss EmpowerCX Europe!

5 Things to Consider Before Outsourcing Your Contact Centre

The Future of the Contact Centre

What Does the Future of Customer Engagement Look Like?

5 Customer Satisfaction Metrics That Matter

Disruptors: Reduce Customer Effort To Deliver Exceptional Customer Experience

Why You Can’t Be a Disruptor Without an Omnichannel Solution

Pedro Lozano’s Story Part II – The Industry Journey

Pedro Lozano’s Story Part I – The Personal Journey

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