Leader in Diversity

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2019 Performance Capability

Top 15 Technology Services Provider

Sitel Group was among the leading providers in the Breakthrough 15 category for the Americas region based on annual contract value (ACV) won over the last 12 months, according to the 3Q 2019 Global ISG Index™.
2019

Customer Contact Center West CC ‘Work Hard, Play Hard’

In 2019, Sitel Group won this award - in recognition for Excellence in Company Culture - for the second consecutive year. The CC Awards are the “People’s Choice Awards” of the customer service industry, rewarding excellence and outstanding achievement among practitioners and service providers across a broad range of categories.
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2019 Performance Capability

Leader in Contact Center Outsourcing

CRM Magazine named Sitel Group a Leader in Contact Center Outsourcing among its 2019 CRM Service Awards.
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2019 Sales & Customer Service

Contact Center Oursourcing Provider of the Year (Bronze)

Stevie Awards - Contact Center Outsourcing Provider of the Year (Sitel Group) (Bronze)
2019 Innovation

CX Excellence Award for Best Cloud Implementation

Sitel Group won the 2019 NICE inContact CX Excellence Award for Best Cloud Implementation at their conference, Interactions 2019. This award recognizes companies demonstrating exceptional results and leadership in implementing NICE and NICE inContact solutions to achieve business goals, reduce costs and develop best practices. Sitel Group was recognized for their Sitel OmniPlatform+ product and their implementation with AON.
2019 People & Community

Customer Service or Call Center Training Practice of the Year (Gold)

Learning Tribes, Sitel Group's learning and development experts, earned the Gold Stevie Award for their xxxxx.
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2019 Performance Capability

Global Outsourcing 100

For the 14th consecutive year, Sitel Group was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects. This marks the 14th consecutive year that Sitel Group has been recognized as a leading outsourcing service provider and advisor by IAOP.
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2019

CRM Magazine names Sitel a Leader in Contact Center Outsourcing

CRM Magazine named Sitel Group a Leader in Contact Center Outsourcing among its 2019 CRM Service Awards.
2019 Innovation

Learning Elite Award

Learning Tribes, Sitel Group's learning and development experts, were awarded the LearningElite award by Chief Learning Officer magazine. The LearningElite Awards program honors the best organizations for learning and development. This robust, peer-reviewed ranking and benchmarking program recognizes those organizations that employ exemplary workforce development strategies that deliver significant business results.
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