Mike Small is Sitel Group’s chief executive officer (CEO) of the Americas and is responsible for all functional aspects of the group’s Americas’ organisation (North and Latin America); including Operations, Finance, HR, Sales & Solutions, Project Management, Workforce Management and Account Management.
In his previous role as Chief Client Officer, Mike led the Americas’ Account Management team to significantly improve business growth for clients and help drive strategic value across all industries and verticals.
Prior to joining Sitel Group, he held leadership positions at VXI & SYMBIO Global Solutions, Capgemini and Hewlett Packard. Mike brings nearly 20 years of proven success in leading and developing high-quality teams in BPO and ITO for Fortune 500 companies. He was the BPO sales director for HP Enterprise Services, responsible for leading HP’s sales efforts in the US and Canada. Mike also held leadership positions with MphasiS, an HP company, in Bangalore India, and he spent a decade at IBM in multiple leadership roles.
Mike graduated from the University of Toronto with a degree in Business and completed his MBA in Corporate Finance from Queen’s School of Business. He holds certifications in Project Management from York University and Portfolio Management from the University of Ontario and earned his PMP designation from PMI. Mike is based out of the group’s global HQ in Miami.