Sitel Group® Facts and Figures
With 100,000+ people working across the globe – at home, in contact centres and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital customer experience (CX) strategies forward. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.
Sitel Group® By Numbers
Our Global Presence
Our footprint makes us one of the few true global players in the industry. We’re present in North American, European and Asian markets.
Our Locations Around the Globe
Our Language Hubs
Our multilingual hubs have over 10,000 associates and support 50+ languages.
Languages we support include:
- American Sign Language
- Bahasa Indonesian
- Bahasa Melayu (Malay)
- Cantonese (Chinese)
- Farsi (Persian)
- Mandarin (Chinese)
- Portuguese (Brazil)
- Portuguese (Portugal)
- Tagalog (Philippines)
- Urdu (Pakistan)
Find out more about Sitel® Multilingual Customer Support.
Our Delivery Methods
Whether because of the impact of a pandemic, seasonal fluctuations or rapid business growth, your business needs are constantly changing. Sitel Group® is a partner with the agility to flex alongside your business needs.
Combining traditional contact centre service delivery with more flexible, non-traditional delivery methods enables you to efficiently access the skills you need, when you need them.
- Traditional Brickd and Mortar Contact Centre – With over 120 sites across the globe, our agents are close to your customers wherever they are.
- Sitel at HomeTM – Highly flexible work-at-home agents with unique skillsets available when you need them.
- MAXhubs – Our newest innovation in CX delivery. MAXhubs are smaller, more collaborative and engaging physical locations where agents enjoy an immersive Sitel Group experience, including connecting with our mission, in-person training, learning and collaboration. Agents working in a MAXhub team spend on average 20% of their time at a MAXhub and 80% working in their own home.