Sitel Group® Facts and Figures

With 100,000+ people working across the globe – at home, in contact centres and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital customer experience (CX) strategies forward. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Sitel Group® By Numbers

Our Global Presence

Our footprint makes us one of the few true global players in the industry. We’re present in North American, European and Asian markets.

Americas

Brazil
Canada
Colombia
United States

Mexico
Nicaragua
Panama

Europe

Bulgaria
Denmark
France
Germany
Greece
Ireland
Italy

Netherlands
Poland
Portugal
Serbia
Spain
United Kingdom

Africa

Ivory Coast
Morocco

Senegal

Asia Pacific

Australia
China
India

Japan
New Zealand
Philippines

Our Locations Around the Globe

Our Language Hubs

Our multilingual hubs have over 10,000 associates and support 50+ languages.

Languages we support include:

  • Afrikaans
  • American Sign Language
  • Amharic
  • Arabic
  • Bahasa
  • Bahasa Indonesian
  • Bahasa Melayu (Malay)
  • Bengali
  • Bulgarian
  • Cantonese (Chinese)
  • Czech
  • Danish
  • Dutch
  • English
  • Farsi (Persian)
  • Finnish
  • Flemish
  • French
  • German
  • Greek
  • Hebrew
  • Hindi
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Latin
  • Latvian
  • Lithuanian
  • Malay
  • Mandarin (Chinese)
  • Minanese
  • Norwegian
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Punjabi
  • Romanian
  • Russian
  • Serbian
  • Spanish
  • Swahili
  • Swedish
  • Tagalog (Philippines)
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukranian
  • Urdu (Pakistan)
  • Vietnamese
  • Welsh

Find out more about Sitel® Multilingual Customer Support.

Our Delivery Methods

Whether because of the impact of a pandemic, seasonal fluctuations or rapid business growth, your business needs are constantly changing. Sitel Group® is a partner with the agility to flex alongside your business needs.

Combining traditional contact centre service delivery with more flexible, non-traditional delivery methods enables you to efficiently access the skills you need, when you need them.

  • Traditional Brickd and Mortar Contact Centre – With over 120 sites across the globe, our agents are close to your customers wherever they are.
  • Sitel at HomeTM – Highly flexible work-at-home agents with unique skillsets available when you need them.
  • MAXhubs – Our newest innovation in CX delivery. MAXhubs are smaller, more collaborative and engaging physical locations where agents enjoy an immersive Sitel Group experience, including connecting with our mission, in-person training, learning and collaboration. Agents working in a MAXhub team spend on average 20% of their time at a MAXhub and 80% working in their own home.
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