Inclusion and Diversity at Sitel Group®

By empowering our people at all levels, we aim to be the most inclusive BPO in the world. 

We’re passionate about becoming the world’s most inclusive BPO provider. We prioritise inclusion and diversity amongst our associates to ensure we provide the best quality experiences and innovative services for our customers.

We operate across verticals and geographies. While we must act locally – engaging with local culture and part of the story of the communities in which we work – we’re a global team. We bring together different backgrounds, different experiences and different skill sets which contribute to our success.

Our people are our most valuable asset; the collective sum is greater than that of our individual differences, life experiences, knowledge and personalities. Our diversity creates:

  • Better decisions
  • Better experiences
  • Better outcomes

Recognised for Excellence in Diversity

In 2021, Sitel Group® was named a Leader in Diversity by the Financial Times. Learn more.

Living Our Values: Treating Others Fairly and Respectfully

Sitel Group is committed to fostering, cultivating and preserving a diverse, inclusive and equitable workplace.

We live and breathe our values at Sitel Group; they are the foundation for which we work with each other, our customers and consumers. These values exemplify the behaviors, skills and attitudes we care about most.

Each of these values is dependent upon an inclusive and diverse workplace, enabling our people to create and deliver unique experiences, inspiring each other and building a workplace where all of our people belong –and everyone’s voice is heard.

Celebrating Our Differences

Our differences make us stronger and bring us together as one team.

My Identity Matters

In a fast-paced, constantly changing business built upon conversations and connections, we have various viewpoints, new ideas, a diversity of thinking and a passion for innovation.

myID, or My Inclusion & Diversity, is a community where we learn from one another’s experiences, enabling us to deliver unique experiences for our customers. Everyone has a voice and a story to tell.

Employee Resource Groups

  • WELead: Women Executive Leadership and supporters
  • Be Proud: LGBTQ+ community members and advocates
  • Disabilities & Neurodiversity: Physical and neurological diversity

Empowering the Associate Experience

Led by core values, we are committed to building and fostering an inclusive, diverse and equitable workforce – from the application process to new employee onboarding and throughout our employees’ lifecycle.

Sitel Group is a place where your opinions are respected and you can be yourself. As a community of 100,000 people around the world, our diversity is our strength. We treat each other with respect and celebrate what makes us unique.

Women at Sitel Group®

By launching internal initiatives such as WELead, an ERG dedicated to supporting, empowering and recognising women at Sitel Group, we aim to foster an environment to accelerate women leaders with opportunities for career development.

Our people represent a wide variety of cultures, ethnicities and religions – and each and every one of us plays a role in driving diversity and inclusion in the workplace. As a global organisation – located in 29 countries and supporting customers in 50+ languages – we work together as one team across borders, departments and time zones. Our differences make us smarter, enabling us to better serve our customers.

We believe the best solutions are generated through collaboration between people who think differently and welcome a variety of ideas and viewpoints. We hire employees with diverse backgrounds and perspectives that can reflect the diversity of our markets and customers, fueling innovation and insight across our business.

Hear more from our associates about their experiences at Sitel Group.

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