Our foundation of expertise. 

As your call centre security partner, we deploy our unique security expertise to protect you and your data globally. Our team of security experts – from business information security officers of global corporations to compliance and anti-money laundering specialists from government organisations – bring years of experience across all business levels and industries. We are committed to providing you with a diverse and dedicated team of highly skilled information security leaders – and we back it up by continually investing in training and credentialing. 

Amongst our security professionals around the world, individual certifications include:

Certified Information Systems Security Professional (CISSP)

Certified Information Systems Auditor (CISA)

Certified Information Security Manager (CISM)

Certified in Risk and Information Systems Control (CRISC)

Project Management Professional (PMP)

Payment Card Industry – Internal Security Assessor (PCI-ISA)

Global consistency & standards

With our Global Operating Standards as a foundation, customer data security is at the core of each of our data processes and technologies to create an impermeable framework, built on stringent global policies, consistency and operational excellence – with our clients and our people at the core.

Hear from our Chief Security Officer

Trust & Transparency.

As a business, we operate under stringent international call centre security standards including:

Operation under ISO Standards 
ISO 27001:2013 and ISO 27002:2013

PCI Certification / Compliance / PCI-DSS v3.x

SOC Type 1 and 2 Certifications

By lacking a strong security framework, you could be exposing your business to unnecessary threats and attacks. Backed by our years of expertise in call centre security, we are committed to securing and protecting your brand. 

How we build your trust

Our security experts

90,000

global associates securing our client’s transactions

3,500,000

secure interactions every day

1,900,000

minutes of Security Training per Year

A leader

in call centre security
(source: Bitsight)

Our global team of security professionals is engaged in all aspects of security including physical, cyber and fraud detection and investigation.

Security is everyone’s job

We have 90,000 security associates doing their part to secure the data of our clients, our client’s customers and our employees every day. Each and every one of our people do their part – our people are our first line of defense in security and fraudulent risk. 

Understanding your unique requirements. 

We are committed to building comprehensive and trustworthy solutions – and it starts by identifying your unique needs and potential security risks. Our call centre security experts assess risks, develop and maintain policies, set the security compliance framework and provide specialist security advice and support to meet your business objectives. 

As your partner in outsourcing security, we work together to identify opportunities within your application and processes that lead to lower security incidents, reduced regulatory or reputational risk and higher job satisfaction.

“As the customer service industry continues its rapid evolution – from digital innovation to digital disruption – personalization, privacy and security are of critical importance for brands around the world. Sitel Group is well-aligned with current industry trends and continues to invest in innovative and fully compliant, end-to-end security practices throughout its global operations.”

Michael DeSalles,
Principal Analyst
Frost & Sullivan

Planning ahead is part of our plan

In the face of a significant disruption, we are committed to your safety – and the safety of your customers – by maintaining operational continuity and delivering seamless service. 

Our Business Continuity Plan (BCP) provides the roadmap, supporting procedures and customer data security information required to efficiently mitigate risks and manage incidents that may arise from threats to our organisation. 

Why security is important to us (and you)

Ensuring your customer data security. 

Securing and protecting your data means adhering to open, global standards. Our framework for business information security is built around ISO 27001 standards, and we use its internationally recognized principles as a base to support customer data security across complex industries like healthcare, banking and financial services, retail and more.  

We implement best-in-class customer data security technologies to monitor our global network for external and internal threats. Our team stays up to date on innovative technology to minimize these threats and reduce risks to you, your customers and our associates. And we work to earn and keep your trust every day through transparency and accountability – sharing reports, certifications and compliance documents.  

With our global compliance dashboard, we monitor, measure, analyze and improve deployment and adherence to security policies and related controls, standards and procedures. 

Is the cloud more secure?

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