Credibility, Simplicity & Flexibility
Banking and financial institutions today are facing immense pressure from ever-increasing customer expectations, new regulations, disruptive technology and FinTech trends.
As the world adapts to the coronavirus pandemic and social distancing becomes the new normal, more institutions are leveraging ‘contact-free’ digital solutions. This brings a new set of challenges for banks looking to create and foster customer relationships online.
But perhaps the biggest challenge facing banks in today’s increasingly digital world is winning their customers’ trust. Having the right tools, technologies and infrastructure are key in delivering an exceptional banking customer experience (CX).
Inside this eBook, you’ll find:
- The key to building credibility, simplicity and flexibility through your CX
- How to foster the customer relationship in a virtual world
- Insights into the future of FinTech and banking
- Two client stories on how a BPO partnership can reduce AHT and improve post-call survey results
- Plus, two checklists for choosing the right CRM and detecting fraud