In today’s omnichannel world, business spikes come fast, furious and frequent – and you need to be able to meet scalability and flexibility needs, all while delivering an uninterrupted customer experience (CX). The work at home agent model is a robust solution for organizations that need to flex to their customers’ ever-changing needs.

Without the physical limitations of a brick and mortar site, Sitel at Home gives you access to a vast pool of agents who are spread out geographically to mitigate risks and ensure seamless CX – no matter what is going on in the world.

In this guide, you’ll learn how the work at home agent model can:

  • Drive the best-in-class CX and build brand loyalty
  • Save your business up to 20% versus traditional brick and mortar
  • Help you deliver on your brand promise at every touch point
  • Plus, a checklist to become an employer of choice for top talent
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