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Kundengeschichten

In allen Unternehmensbereichen, vom Bank- und Finanzwesen bis hin zu Reisen und Tourismus, arbeiten wir mit unseren Kunden zusammen, um ihre einzigartigen Herausforderungen in Bezug auf das Kundenerlebnis zu bewältigen und ihnen zu helfen, greifbare Ergebnisse zu erzielen..

7% niedrigere AHT vs. B&M

Business Kontinuität und hohe Mitarbeiterzufriedenheit mit Work At Home

Durch Sitel at Home™ Lösungen konnte die ATH um 7% gesenkt werden, im Vergleich zu traditionellen B&M Modellen.

50%+ Handling von Chat-Kontakten

Implementierung des „Digital Agent“ treibt digitale Transformation voran und spart Kosten

Mithilfe von benutzerfreundlicher und KI-gestützter Digital Agents, konnte das Livechatvolumen gesenkt und die Anfragen der Kunden 3x schneller gelöst werden.

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93% First call resolution YOY

Walking in (TOMS) shoes for better CX and greater savings

By embracing TOMS One-for-One promise, Sitel Group helped customer worldwide enjoy a happy holiday season experience with the brand.

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100% Client satisfaction

Weight Watchers improves retention, without damaging customer satisfaction

Global market leader in weight control, personal support and family nutritional rebalancing wanted to help its members complete their goals by keeping them engaged in their programs for longer.

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82% Self-service success

Leveraging agent insight to improve customer self-care for Flybe

One of Europe’s largest regional airlines needed to reduce operating costs and embrace digital transformation to continue its flight to success without leaving its passengers waiting.

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€164 Average recovery

Orange raises debt recovery rate by reducing friction

Orange, a €40 billion world-leading telecommunications operator improved debt collection and CX.

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1,100+ Tutorials created

Teaching customers to troubleshoot their tech issues

To reduce B2B customer frustration and accelerate time to resolution, Orange and Sitel co-developed a self-service portal packed with how-to tutorials.

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75% Of users highly satisfied

Fondation Ramsay uses conversational CX to boost wellbeing

The leading European private healthcare provider wanted to help people help themselves stay healthy.

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1K Unique conversations in 21 days

VINCI uses technology to attract top talent

The world’s largest construction company by revenues needed a next-generation solution for promoting itself as a next-generation employer.