Customer Experience Outsourcing

Customer Experience Management | Sitel

We are a leading global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver more than 2.5 million unique customer experiences every day.

Outsourcing for all shores — Global Strength, Local Flexibility

Onshore

Onshore

Proximity to the sites allows for easy visits while language and cultural barriers are significantly reduced – as well as political and financial stability.

Nearshore

Nearshore

Highly skilled workers can serve numerous markets in multiple languages, allowing for easy travel proximity.

Offshore

Offshore

Outstanding customer experiences are delivered 24/7 from our premier offshore locations.

Work at Home

Work at Home

An ideal solution for businesses who need to quickly ramp up and down for changing needs.

Botshore™

Botshore™

Our newest and hottest offering, Botshore deflects routine customer inquiries so agents can focus on your most important interactions.

Industry Expertise

Communications

Financial Services & Insurance

Healthcare

Manufacturing

Media & Entertainment

Public Sector

Retail

Technology

Travel & Transport

Utilities

We are Partners. We are Leaders. We are Experts.

We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow.

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First-Time Outsourcers

Startups
You are innovative, swift and efficient. While you’re doing what you do best, we do what we do best – build strong customer relationships to propel your business forward. From one agent to 1,000, we help you scale as your business grows by implementing the right people and right technology from day one – with the talent, tools and technology we already have in place. Leverage our economies of scale to drastically reduce your customer experience management costs.

Small to Mid-Sized Businesses
As your business grows, you need innovative ways to connect with your customers. With similar ambitions to large enterprise players, it’s about brand consistency, staying connected to customer needs and managing costs appropriately. As your partner, we optimize your customer support strategy with the right mix of human and digital solutions to empower your customers with the ability to interact with you on their terms – driving the highest levels of satisfaction and loyalty to your organization.

Enterprise Outsourcers

Choosing an outsourcing partner can be a challenge. You need a partner that can maximize the customer service channel, reduce costs and provide consistency with a team that is trained and empowered to ensure your customers stay positively connected to your brand. You need more than just a provider, you need a trusted partner. Sitel Group brings integrated, end-to-end solutions to help enhance the customer experience for today’s connected customer – and we also have the global scale and innovative technology to ensure seamless support…from anywhere, in any way via any channel.

Our enterprise and Fortune 500 clients rely on us to provide positive, consistent customer experiences across every channel, in multiple languages and from multiple geographies. As an industry leader in customer experience management, we understand better than anyone how critical your customer relationships are. Our dedicated team of experts are here for you, and your customers, 24/7/365.

Work at Home Solutions

Sitel Work@Home Solutions™ is a virtual associate-based model that puts the right people in the right roles thereby improving associate satisfaction and retention and drives superior results for our clients’ business. With nearly 3,500 associates in the U.S., Canada and Germany, our Work@Home Solutions can be offered independently or complement physical contact center solutions with:

Customer Experience Outsourcing