The impact of COVID-19 on consumer behavior
With the findings of our COVID-19: the CX Impact study, forward-thinking brands have a playbook to help guide their investments and develop their customer-centric strategies.
In this White Paper, you’ll learn to identify:
- the right steps to take to deliver the experience customers expect in a post-COVID-19 world
- the optimum use of resources
- the best technologies to deploy
What your industry can learn.
Looking for a few bitesize resources for an overview of the study? Here you’ll find an executive summary, a pulse survey data report and more.