Across all business sectors from banking and finance to travel and tourism, we partner with our clients to overcome their unique customer experience challenges and help them realize tangible results.
$1M
Cost savings
Reducing costs by retraining agents for live chat
A leading multinational coffee producer and cafe chain wanted to reduce contact center costs without reducing CX.
€164
Average recovery
Orange raises debt recovery rate by reducing friction
Orange, a €40 billion world-leading telecommunications operator improved debt collection and CX.
30%
Increase in accessory sales
Business success begins with the employee experience
One of Europe’s leading telcos wanted to drive in-store sales through better staff training.
15K
Decreased call transfers by 15,000/year
Sitel at Home delivers aggressive ramp with specialized talent, while meeting seasonal demands with best-in-network performance.
Intuit, a leading developer of financial, account and tax preparation software
6K
Users in 69 countries
Accor Hotels enhancing employee engagement to create customer connections
The global hospitality brand wanted to embrace both its employees and digital tools to increase customer-centricity.
52.6%
Increase in policies sold YOY
Strong cultural alignment leads to outstanding sales for U.S. insurer.
One of the largest U.S. auto insurance groups partnered with Sitel Group to increase its sales with the same high-quality the brand has always delivered.