Insights|

Client stories

Across all business sectors from banking and finance to travel and tourism, we partner with our clients to overcome their unique customer experience challenges and help them realize tangible results.

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$1M Cost savings

Reducing costs by retraining agents for live chat

A leading multinational coffee producer and cafe chain wanted to reduce contact center costs without reducing CX.

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€164 Average recovery

Orange raises debt recovery rate by reducing friction

Orange, a €40 billion world-leading telecommunications operator improved debt collection and CX.

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6K Users in 69 countries

Accor Hotels enhancing employee engagement to create customer connections

The global hospitality brand wanted to embrace both its employees and digital tools to increase customer-centricity.

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15K Decreased call transfers by 15,000/year

Sitel at Home delivers aggressive ramp with specialized talent, while meeting seasonal demands with best-in-network performance.

Intuit, a leading developer of financial, account and tax preparation software

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30% Increase in accessory sales

Business success begins with the employee experience

One of Europe’s leading telcos wanted to drive in-store sales through better staff training.

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52.6% Increase in policies sold YOY

Strong cultural alignment leads to outstanding sales for U.S. insurer.

One of the largest U.S. auto insurance groups partnered with Sitel Group to increase its sales with the same high-quality the brand has always delivered.