Orange Raises Debt Recovery Fate by Reducing Friction
Years as a client
Orange, a €40 billion world-leading telecommunications operator improved debt collection and CX
To optimize and expand the current customer debt recovery process for improved performance but without damaging customer relationships.
We started by analyzing the current voice-based debt collection process to understand the steps between delinquency and repayment and the four debt-related customer categories:ready to pay, already paid, billing issue and claim. transposed those findings into a self-service portal capable of processing all steps and categories.
This website stores cookies on your computer.
If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.