Our client is a leading FinTech company offering affordable loans and financial resources.
Customers engage their solutions for events such as paying for auto repairs, covering temporary cash shortages and paying off higher-interest debt.
Our partnership consists of multiple lines of business (LOBs), supporting the lifecycle of a loan. Loan services are available in 11 U.S. states.
Client Objectives
- Reduce delinquency rate and improve payments retention
- Meet and exceed the Collection performance goals of client-owned captive centers
- Identify ways to improve the Collections execution by leveraging Sitel’s end-to-end capabilities
- Flawless execution to lead to supporting newly launched credit card products
Our Solution
- Dedicated comprehensive leadership staff, versed in the Collections industry, designed a custom plan to accelerate performance
- Created tailored strategies utilizing Sitel’s Smart Collections solution for each delinquency bucket, conforming coaching and call handling techniques
- Organic growth plan for agents to advance in from one bucket to another based on performance
- Month to month planning identifying consumer accounts likeliness to bring their accounts to current status