Publishing company engaged in data analytics to understand how their digital product launch affected customer sentiment and the overall customer experience.
AccorHotels, a French multinational hotel group, part of the CAC 40 index, wanted to use digital to moderate and enhance their e-reputation to make their customer-centric vision a reality.
With the travel industry’s disruption and Royal Air Maroc undergoing a restructuring, the client desired a revolution of their customer experiences. With nearly 3,500 agents in 49 countries…
Total’s aim was to collect feedback on service station quality while also delivering value to their customers. The Social Client developed an innovative solution to both meet of the client’s objectives and add value to the customer experience.
PMU Gambling is a horse-racing betting provider and has also offered sports better and poker on its French website since 2010. A three-year client of The Social Client, PMU was looking for a way to improve their user experience and increase traffic to their site.
Sales in Motion is a French specialist for the implementation of door-to-door or B2B direct sales. While direct sales is the third distribution channel in France, after stores and distance selling, it is widely accepted by brands and consumers.
Since 1836, La Redoute has made French style accessible to all as a multi-line retailer specializing in ready-to-wear apparel and home décor. The client’s e-commerce site has more than 7 million visitors monthly. The company operates in 26 countries and has more than 10 million active customers.
As a Sitel Group partner for four years, this global leader in water, hygiene and energy technologies sought to improve service levels by offering more digital solutions and improve user satisfaction.