Training Drives Growth with Global Insurance Provider

Featured Industry: Insurance

Axa Insurance, a global provider of insurance, investment management, and financial services partnered with Sitel Group and Learning Tribes to introduce a Customer-focused key driver of growth in the Initial Training Engineering.

Solutions Utilized

The opportunity

Sitel Group introduced a Customer-focused key driver of growth in the Initial Training Engineering of AXA Insurance in innovative individual health insurance and business insurance provider.


Our solution

Sitel’s account management and The Learning Tribe teams designed a custom customer-centric learning program to 500 learners. The program’s key goals strategically decreased onboarding time and improved trainee satisfaction feedback.

Client's Objectives

  • Develop a real customer-centric intial training
  • Reduce onboarding times by 2 days
  • Initiate more participative training
  • Excercise training autonomy

Services Provided

  • Engineering to create 15 days
  • Establish blended learning solutions
  • Train the trainers, follow up coaching
  • $250K Budget

The results

10 trainers for 500 learners
96% positive feedback rating
15% of time saved & attrition

positive feedback rating

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