Training Drives Growth with Global Insurance Provider
Featured Industry: Insurance
Axa Insurance, a global provider of insurance, investment management, and financial services partnered with Sitel Group and Learning Tribes to introduce a Customer-focused key driver of growth in the Initial Training Engineering.
Sitel Group introduced a Customer-focused key driver of growth in the Initial Training Engineering of AXA Insurance in innovative individual health insurance and business insurance provider.
Sitel’s account management and The Learning Tribe teams designed a custom customer-centric learning program to 500 learners. The program’s key goals strategically decreased onboarding time and improved trainee satisfaction feedback.
Develop a real customer-centric intial training
Reduce onboarding times by 2 days
Initiate more participative training
Excercise training autonomy
Engineering to create 15 days
Establish blended learning solutions
Train the trainers, follow up coaching
10 trainers for 500 learners
96% positive feedback rating
15% of time saved & attrition