Training Drives Growth with Global Insurance Provider

Featured Industry: Insurance

Axa Insurance, a global provider of insurance, investment management, and financial services partnered with Sitel Group and Learning Tribes to introduce a Customer-focused key driver of growth in the Initial Training Engineering.

Solutions Utilized

The opportunity

Sitel Group introduced a Customer-focused key driver of growth in the Initial Training Engineering of AXA Insurance in innovative individual health insurance and business insurance provider.

case-study-icons

Our solution

Sitel’s account management and The Learning Tribe teams designed a custom customer-centric learning program to 500 learners. The program’s key goals strategically decreased onboarding time and improved trainee satisfaction feedback.

Client's Objectives

  • Develop a real customer-centric intial training
  • Reduce onboarding times by 2 days
  • Initiate more participative training
  • Excercise training autonomy

Services Provided

  • Engineering to create 15 days
  • Establish blended learning solutions
  • Train the trainers, follow up coaching
  • $250K Budget

The results

10 trainers for 500 learners
96% positive feedback rating
15% of time saved & attrition

96%
positive feedback rating

Related Case Studies View all >

contact_form_siteldesk