Real-Time Sales Drive Real Performance

Featured Industry: Retail

Sales in Motion is a French specialist for the implementation of door-to-door or B2B direct sales. While direct sales is the third distribution channel in France, after stores and distance selling, it is widely accepted by brands and consumers.

Solutions Utilized

The opportunity

As a sales-service provider, Sales in Motion needed to deliver results while continuously improving those results and provide transparency to their partners. Sales in Motion partnered with Novagile to implement a solution that targeted each user group’s needs and created an ecosystem where performance and results are optimized and visible to all.

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Our solution

With an agile approach to be effective from day one, Novagile applied a step-by-step implementation of their platform with project workshops, training and ongoing support after launch. Novagile also created a workflow specifically designed for Sales in Motion to simplify their processes.

Client's Objectives

  • Improve sales process efficiency
  • Increase revenue by acting on new sales more quickly
  • Measure quality
  • Leverage data, metrics and automation to continuously improve processes and quality

Services Provided

  • The Novagile platform including user interfaces and processes designed for each user group
  • Business-process improvements and data quality
  • Simplified management and treatment of reassurance calls
  • Guaranteed sales quality with reassurance calls after a signed contract
  • Customer satisfactions measurements and assessments of sales quality
  • Customer journey and 360-degree vision of customer interactions

The results

Only 3% of unreachability
Increased conversion rate of sales
Simplified processes decreased sales management hours
Sales activity and reassurance calls now in real-time
Generated high follow-up rates for reassurance

3%
unreachability reduction

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