Total’s aim was to collect feedback on service station quality while also delivering value to their customers. The Social Client developed an innovative solution to both meet the client’s objectives and add value to the customer experience.
The Social Client developed a service-providing Messenger chatbot to improve their customer experience in French and Arabic. The chatbot offers support to the customers during their entire experience and collects feedback.
This chatbot is currently being deployed. Key learnings and results coming soon…
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