Work from Home Jobs and Career Opportunities

Why do we offer an opportunity to Work at Home?

As a Sitel Work@Home associate, you get to work for a global leader in customer experience management from the comfort of your own home. That means a flexible work-life balance with access to the tools and resources to deliver the best experiences customers have come to expect.

 

As a work at home associate, customer calls are routed to your home office. You’ll be helping customers with billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting.

What are the benefits of Work from Home with Sitel Group?

Working at home for Sitel is a great opportunity with a number of benefits, including:

 

  • Paid professional training attended from the comfort of your home
  • Medical and dental benefits for full-time employees
  • 401(K)
  • Hourly based pay with possible incentive opportunities
  • Vacation and holiday pay
  • Payment through direct deposit or total pay card (debit card)
  • Hired as an employee rather than an independent contractor
  • Full and part-time shifts available
  • Employee discounts with Sitel’s many major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communication companies

 

Is Sitel Work at Home right for you?
Are you still unsure if Sitel Group Work at Home Solutions is the right position for you? Review the questions below – if you answer “YES” to these questions, this may be the position you have been looking for:

  • Are you a self-motivated person who enjoys problem-solving?
  • Are you ready for a change in your professional life?
  • Are you ready to enjoy the benefits of working from home?
  • Are you looking for a new career opportunity?
  • Are you committed to providing exceptional customer service?
  • Do you have a noise and distraction-free work environment?
  • Do you live in one of our hiring states?
  • Do you have DSL or cable modem internet?

Apply now or read our Frequently Asked Work at Home Questions

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Locations
Work from Home positions are currently hired for in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Illinois (except Chicago), Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Jersey, New Mexico (Except Santa Fe), North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin.

What Equipment Will I Need In My Home Office?

Sitel Group Work@Home Solution™ BYOC (Bring Your Own Computer) Project:

Computing Minimum Specifications:

  • Desktop or laptop (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
  • Operation system – Windows 7, Windows 8 or Windows 10
  • All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
  • A separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit
  • Anti-Virus – Full versions of Windows Defender or Essentials

For Windows Systems

  • RAM – Required 4 GB for Windows 7, Windows 8 or Windows 10
  • Processor speed – Dual Core 2 GHz or better
  • Free space – 20 GB
  • USB ports – at least 3 available

Internet – Minimum Specifications:

  • Internet speed –  download speed 3.0 MB; upload speed 1.5MB
  • Internet service provider (ISP) must be highly stable with no packet loss and latency under 100ms
  • DSL or broadband required  – WiFi, WiMax, satellite, dial-up, and/or hot spots are NOT allowed
  • Home router with wired link to PC

Sitel Group requires internet be used for work-related purposes only during working hours; including media streaming, ripping, gaming or other web usage by other members of household that may negatively impact your network’s performance.

Other – Approved USB Headset:

  • Plantronics – Blackwire Corded Headset:
    • C300 (C310 and C320)
    • C420 and C435
    • C600 (C610 and C620)
    • C700 (C710 and C720

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Talents and expertise
  • Prior customer service experience preferred
  • Sales experience a plus; all projects will involve sales
  • Self-motivated and able to work independently
  • Excellent verbal and listening skills
  • Professional and articulate voice
  • Ability to multi-task in several computer applications at once while holding a conversation with a customer
  • Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude

Apply now or read our Frequently Asked Questions

Avoid Recruitment Fraud
Stay vigilant

Several incidents involving organizations and individuals fraudulently claiming to recruit on behalf of Sitel Group have recently been identified.

 

The scammers’ goal is to extort money from candidates by asking for upfront payment for fake ancillary costs (travel agency, visa fees, company equipment) or to obtain personal and financial information (bank account details, personal address, etc.).

 

Be advised that Sitel, its subsidiaries or any organization working on behalf of the company for recruitment purposes will never request payment nor will it ask for financial information during the recruitment and selection process.

We take this situation very seriously and implement all possible measures to identify and stop this type of fraud.

Fraud prevention tips to keep in mind:

  • Do not make any payments
  • Consult and apply for job opportunities on our dedicated recruitment website
  • Do not disclose personal or financial information to an unknown party
  • Do not respond to unsolicited or suspicious job offers
  • We will never use a Hotmail, Yahoo, Gmail or similar service email address for correspondence with an applicant. All legitimate Sitel Group email addresses will end in @Sitel.com.

If you feel you have been a victim of such a crime, we recommend you contact your local law enforcement authorities and report the incident.

Read our Frequently Asked Work at Home Questions

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Benefits

  • Paid professional training attended from the comfort of your home
  • Medical and dental benefits for full-time employees
  • 401(K)
  • Hourly based pay with possible incentive opportunities
  • Vacation and holiday pay
  • Payment through direct deposit or total pay card (debit card)
  • Hired as an employee rather than an independent contractor
  • Full and part-time shifts available
  • Employee discounts with Sitel’s many major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communication companies

Apply now or read our Frequently Asked Questions

Job Description

The Sitel Group Work at Home Solutions™ team is vital to our company’s service offerings. We hire talented people who share our passion for providing exceptional customer experiences. Sitel Group Work@Home Solutions™ is looking for qualified candidates to join our team of associates. As a member of this team of dedicated professionals, you will build a career working for a global leader while enjoying the benefits of working from home.

 

Home-office environments allow you to work comfortably from your home, free from distractions and interruptions during your shift. As a work at home associate, customer calls are routed to your home office. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting.

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