Team Collaboration

Whether manager-to-agent or agent-to-agent interaction, support intuitive communication across your virtual team.

Intuitive Communication Across Your Virtual Team

Team collaboration solutions have the power to bring your remote team together, creating an inspired working environment. With teams increasingly working virtually and working across geographies, Sitel® Team Collaboration brings your in-center and work at home agents together in a shared, virtual and secure environment.

Without the appropriate tools in place, building relationships and team alignment is challenging. Through chat rooms, message boards, FAQ chatbots and the capability for supervisors to view agent desktops, Sitel Team Collaboration brings your virtual team together as they would be in a traditional work environment.

Inclusive

Creates an inclusive workspace, ensuring team members are more involved in the successful delivery of the brand’s customer experience (CX).

Engaging

Allows for the real-time transfer of knowledge between coaches and agents, supporting better customer care and performance.

Conversational

Empowers team members and managers to interact easily and naturally, just as they would in a traditional environment.

Measurable Results

Connect your team to connect with customers.

32%

Less Absenteeism

82%

Agent Satisfaction

27%

Less Attrition

Built-In Security

Sitel Team Collaboration optimizes the interactions between associates and coaches, equipping associates with the information they need in a secure environment.

  • PCI Reviewed – collaboration tool passed PCI standards audit
  • Encrypted Data Storage – redaction of any shared data
  • Login Based Access – based on permission granted to the user
  • Active Directory Authentication – logins and permissions aligned with Sitel’s Active Directory restrictions
  • No Screen Capture – coach/supervisor can view agent production screen, but not capture screen shots
Build brand loyalty through human connection.
Exp+ Engage
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