Powerful Live Digital Connections
Whether on your webpage, mobile app or social media platform, the best customer experiences (CX) are delivered through meaningful connections that leave a lasting impression on behalf of your brand.
Sitel® Chat and Messaging Management delivers powerful proactive and reactive live digital conversations, bringing your brand and your customers closer together.
Manage single or multiple concurrent conversations with ease.
Optimized for non-voice communications, supporting effective digital engagement.
Deflect call volume from voice-based channels
Drive efficiency and customer satisfaction through digital connections.
Reduction in Processing Time
Reduction in Call Volume
More conversations Handled by Same Number of Agents
Best-in-Class Non-Voice Communication
As a leading live chat provider, Sitel Chat and Messaging Management provides the technology and support required to deliver best-in-class non-voice communication.
Designed with agent efficiency in mind, Sitel Chat and Messaging Management is easy to use and master, driving speed to proficiency.
Intuitive dynamic routing delivers the contact to the most appropriate available agent. Detailed outcome reporting optimizes agent conversations, driving increased cost savings.
Engage the customer on their channel of choice, driving customer engagement and satisfaction.
Our solution integrates with products across Sitel Group®’s EXP+™, including Sitel Digital Agent and Sitel Omnichannel Engagement, to automate chat and SMS interactions, deflecting voice-based contacts.