Live Chat and Messaging Management

Meaningful digital connections that leave a lasting positive impression of your brand.

Powerful Live Digital Connections

Whether on your webpage, mobile app or social media platform, the best customer experiences (CX) are delivered through meaningful connections that leave a lasting impression on behalf of your brand.

Sitel® Chat and Messaging Management delivers powerful proactive and reactive live digital conversations, bringing your brand and your customers closer together.

Live Interactions

Manage single or multiple concurrent conversations with ease.

Powerful Communications

Optimized for non-voice communications, supporting effective digital engagement.

Creating Efficiencies

Deflect call volume from voice-based channels

Measurable Results

Drive efficiency and customer satisfaction through digital connections.

33%

Reduction in Processing Time

42%

Reduction in Call Volume

2X

More conversations Handled by Same Number of Agents

92%

Customer Satisfaction

Best-in-Class Non-Voice Communication

As a leading live chat provider, Sitel Chat and Messaging Management provides the technology and support required to deliver best-in-class non-voice communication.

Intuitive Interface

Designed with agent efficiency in mind, Sitel Chat and Messaging Management is easy to use and master, driving speed to proficiency.

Operational Efficiency

Intuitive dynamic routing delivers the contact to the most appropriate available agent. Detailed outcome reporting optimizes agent conversations, driving increased cost savings.

Customer Satisfaction

Engage the customer on their channel of choice, driving customer engagement and satisfaction.

Our solution integrates with products across Sitel Group’s EXP+™, including Sitel Digital Agent and Sitel Omnichannel Engagement, to automate chat and SMS interactions, deflecting voice-based contacts.

Build brand loyalty through human connection.
Exp+ Engage
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