First Party Collections

Outsourced debt collection services that drive customer satisfaction while improving your debt ratio.

Measurable Results in Debt Reduction

Businesses are increasingly looking to outsource their first party collections services to enable them to focus in on core business functions, other need to support to help them to manage the peaks in seasonal workloads.

Our first party collections solutions are built around highly skilled teams of professionals who are supported by advanced artificial intelligence (AI) and interaction analytics to create a deeper understanding of your customers and their drivers, delivering measurable results in bad debt reduction.

Our teams act as an extension of your business, delivering the brand experience your customers expect while working to reduce bad debt. Debt collection is often a highly emotional experience for your customers; reducing bad debt is a priority, but so is maintaining a positive relationship between your brand and your customers.

Video: Sitel Smart Collections

Our data-driven approach segments your customers to drive them down a personalized path that delivers the most cost efficient, effective solution while also delivering a positive customer experience (CX).

On average, our first party collections customers enjoy a 70% operational cost reduction and a 25% cure-rate improvement.

Build brand loyalty through human connection.
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