Customer Satisfaction Measurement & Survey Analytics

Make data-driven decisions.

Are you delivering on your customers’ expectations? Our suite of solutions for customer satisfaction measurement and survey analytics ensures you ask the right questions at the right time and in the right way to know if your CX is moving in the right direction.

Get the picture.

Gain clarity on the post-consumer experience to impact operations, training and delivery. With Sitel’s customer satisfaction measurement and survey analytics tools and expert support, you can build and initiate bespoke surveys that measure customer effort, satisfaction and loyalty for a clear picture of why customers are committed to your brand – and the CX opportunities for improvement. Survey data can be further combined with contact center speech analytics, social media activity and emotional sentiment analysis to give you a holistic view of individual customers, their brand experience and their customer journeys.

Get more feedback.
Maximize response rates to learn the most from the voice of your customers.

Visualize your CX.
Simple, real-time dashboards for tapping into the intelligence of your VOC data.

Be customer first.
Identify and prioritize the issues that drive customer satisfaction.

A survey or a crystal ball?

Sitel’s survey analytics experts craft the ideal survey to ensure you know what your customers are thinking – and what they want next. Surveys are constructed to answer key questions to so you will better understand their questions. Further, surveys are delivered via the customer’s channel of choice through innovative technology to decrease customer effort and elevate survey completion rates.

When the voice of the customer is this clear, so is your future product and service roadmap, or the next marketing campaign. Knowing what your customers value most allows you to create strategic, data-driven decisions to increase loyalty and maximize your CX.