Customer Experience Analytics

Connect interactions across touchpoints to reveal the customer’s true experience.

Improve your CX by Understanding the Customer Experience

Sitel® Customer Experience Analytics leverages insight analytics to connect customer interactions across repeat contacts, order flows, call drivers and satisfaction ratings identifying opportunities to reduce customer effort and improve the customer experience (CX).

Increase Loyalty

Create a best-in-class experience to keep customers coming back time after time.

Increase Sales

Uncover ways to cross and upsell so customers know the value of your offerings.

Decrease Effort

Make it easy for customers to achieve their goals quickly and easily.

Measurable Results

Improve your CX by understanding the customer experience.

5%

Increase in customer satisfaction in the first 90 days

7%

Increase in customer retention

Sitel Customer Experience Analytics identifies opportunities to reduce customer effort creating a roadmap to follow to drive customer satisfaction and loyalty. By reducing customer effort and driving greater customer satisfaction, we help enable you to retain customers for the long term.

Our solution helps you to answer the tough CX questions, including how to increase contact center efficiency, how to reduce customer churn, how to proactively meet customer needs to drive loyalty and how to create the right offer for the right customer to boost sales.

Sitel Customer Experience Analytics offers advanced visualizations that put actionable insights at your fingertips, allowing you to prioritize actions, pinpoint regional patterns, understand voice of the customer (VOC) trends and visualize the customer interaction flow and upstream events driving specific outcomes.

Insights from across your data sources.
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