Agent Task Automation

Make your agents more productive by minimizing the time spent on after-call work.

Leverage Advanced AI to Increase Efficiency and Effectiveness

How can you increase data-entry accuracy while also maximizing agent efficiency? Real-time interaction analytics makes it possible to relieve agents from the burden of repetitive and mundane tasks, allowing them to focus their attention on driving customer satisfaction and improving your data accuracy.

Sitel® Agent Task Automation automates data-entry tasks, such as completing call logs and summarizing calls. Leveraging artificial intelligence (AI) to complete essential data-entry tasks drives agent engagement by eliminating repetitive and mundane tasks, empowering your people to focus on delivering a superior customer experience (CX).

Measurable Results

Accelerate your agent performance and deliver more
from your human talent, with real-time automation.

55%

Greater Data Accuracy

49%

Reduction in After-Call Work (ACW)

What’s more, contact data is automatically recorded in real time, reducing the need for manual data entry. Automating data entry increases data accuracy by up to 55% when compared to manual data entry.

Automating data-entry tasks significantly reduces after-call work. With less time spent on administration, agents focus more of their time on the customer and their needs, creating stronger emotional connections.

Build brand loyalty through human connection.
Exp+ Engage
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