capabilities

All solutions

EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end customer experience (CX) services, while boosting efficiency, effectiveness and customer satisfaction.

Unlock the power of your people to deliver superior CX.

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Learning Design and Development
Learning Needs Analysis

Award-winning learning and development solutions to unlock the power of your people.

Custom eLearning

Create better learner experiences with flexible custom eLearning solutions.

Blended Learning

Leverage the latest in blended-learning capabilities to deliver dramatically improved learning and business outcomes.

Immersive Training

Engage your learners with virtual and augmented reality experiences.

Knowledge Base

Put the most relevant information at your agents' fingertips.

Learning Technologies
Triboo

An innovative learning experience that simplifies the acquisition of new skills.

Edflex

A blend of human and artificial intelligence creates clear learning paths.

BlynkYoo

A mobile-enabled learning experience.

Learning Delivery as a Managed Service

Choose only the support your in-house team needs, or outsource all your learning and development needs to our professionally certified…

Learning Needs Analysis

Award-winning learning and development solutions to unlock the power of your people.

Training Delivery
Trainer Training

Leverage our award-winning learning and development team to train your trainers.

Training Facilitation

Support your employees and provide them with the skills they need to handle complex customer-facing situations.

Learning Delivery as a Managed Service
Learning Delivery as a Managed Service

Choose only the support your in-house team needs, or outsource all your learning and development needs to our professionally certified…

Build brand loyalty through human connection.

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Contact Center Services
Live Chat and Messaging Management

Meaningful digital connections that leave a lasting positive impression of your brand.

Multilingual Customer Support

Build cultural connections with new customers and serve new markets, without having to grow your physical footprint.

Back Office Support

A customized approach to back office services that are an extension of your brand.

Social Media and Communities Management

Connect, converse and engage with customers through social channels.

Sales and Retention

Each conversation is a chance to add the extra value which grows your business for further customer success.

Customer Care

Whatever the channel and whatever the issue, give your customers an experience they’ll remember for the right reasons – a…

Specialist Support Services
Sitel Tech Support as a Service™

A single source of contact for all of your IT problem solving.

Licensed Insurance Services

Manage your insurance sales, services and processing needs with ease.

First Party Collections
Real-Time Collections Alerts

Leverage speech analytics to identify when to use balance in full versus settlement language or when to request direct payments.

Intelligent Collections Treatment Paths

Leverage integrated data sources to understand your customers and their behaviors.

Interaction Analytics for Agent Performance
Real-Time Agent Support

AI-driven Sitel Real-Time Agent Support assists agents by listening to and analyzing voice or text-based interactions, including email, chat and…

Agent Task Automation

Make your agents more productive by minimizing the time spent on after-call work.

Customer True Intent

Uncover the true intent of every customer interaction through advanced AI, empowering agents to deliver a more personalized experience.

Contact Center Technologies
Omnichannel Engagement Technology

Consistent communication and management across all channels.

Case Management

Seamless, personal and efficient communication.

CTI Screen Pop

Provide agents with the customer information they need to be more effective and efficient.

Team Collaboration

Whether manager-to-agent or agent-to-agent interaction, support intuitive communication across your virtual team.

Virtual Queue and Callback

Smooth out call volume spikes to improve the agent and customer experience.

Security and Fraud Detection
Customer Authentication

Leverage AI and biometric technologies to streamline customer authentication.

Secure Credit Card Processing

Remove credit card data from agent interactions for enhanced security in payment processing.

Work at Home Solutions
Sitel at Home™

The work at home solution built for CX resiliency.

Insights from across your data sources.

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Voice of the Customer
Voice of the Customer (VOC) Analytics

Gain comprehensive understanding of the factors driving your CX across all channels.

Voice of the Customer Surveys

Understand your customer experience with post-contact surveys.

Customer Analytics
Interaction Analytics

Create actionable insights from unstructured data.

Customer Experience Analytics

Connect interactions across touchpoints to reveal the customer’s true experience.

Customer Retention Analytics

Understand your customers' needs to drive retention.

Clickstream Analytics

Uncover the insights hidden in every click.

Consulting Services
Customer Experience (CX) Consulting

Lead your business into the future with data-driven approaches.

Process Optimization Consulting

Drive enterprise-wide improvements by leveraging a Six Sigma methodology.

Data Consulting

Growth and expansion, backed by analytics.

Leading-edge AI-enabled digital experiences.

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Chatbots
Digital Agent

Boost your customer experience with intelligent, conversational automation.

Support Bot

Equip customers to quickly access self-service solutions without waiting in a queue.

Interactive Voice Response
Visual IVR

Put a more intuitive self-care interface at your customers’ fingertips.

Conversational IVR

Create more natural voice-based self‑service customer experiences for greater customer satisfaction.

Contact Center Automation
Quality Assurance (QA) Automation

Leverage artificial intelligence to improve the customer experience and drive operational effectiveness.

Robotic Process Automation (RPA)

Fuel Operational Excellence with AI