We have 80,000 reasons to take action in this unprecedented time to ensure the well-being of our people, our clients and our clients’ customers.
Business continuity is how an organization continues to perform following a serious incident, such as an IT failure, a meteorological event or a sustained risk to public health. It means having a plan in place that will assure the organization can continue operating at an agreed performance level following a disruption.
Our Business Continuity Plan is in full effect to support our clients’ customers while keeping our people safe.
Here are 5 steps you can take to prepare and minimize disruption:
Assess your business processes, determine which are most vulnerable. Consider the impact if they were unavailable for an hour, a day, a week or a month. This becomes your business impact analysis
Identify the skill sets and number of people that would be required to maintain critical business functions
Set out dependencies between functions
Determine acceptable downtime, lower service level thresholds and alternate security controls for each critical function
Identify how each critical function will be maintained
Learn more about Business Continuity Management and other related terms
View the glossary
Frequently Asked Questions about Business Continuity Management
View the FAQs
Follow Sitel Group’s updates on COVID-19
View the Updates