At any point in the economic cycle, attracting and retaining the right talent should always be high on your organization’s agenda. But when certain skill sets are in short supply it can be tempting to cut corners to fill positions to react to market forces.
Engagement is the key ingredient when putting together a recipe for a successful professional learning or training program. As a growing number of studies highlight, looking to the world of video gaming is helping trainers get their students the next level.
We know that technology is on our side and can improve the customer experience between agents and customers. So how can we leverage technology to deliver better training experiences?
As a growing number of organizations are adopting artificial intelligence (AI), an investment in people should be considered in order to work alongside the technology.
The ATAWAD concept – AnyTime, AnyWhere, on Any Device – isn’t a new age acronym. It is a movement organizations in every industry are implementing.
As companies recognize more and more it is their people (human capital) and skill sets that drive success, organizations continue to invest in employee training – and particularly induction pathways
The Congress of Company-Customer Relations (CONAREC) event took place September 12 and 13 at Hotel Transamerica in Sao Paulo, Brazil. CONAREC is Brazil’s largest national event dedicated to customer relationships. Thousands of executives from major global and local organizations gather every year to discuss customer relationship and customer experience trends and share innovative ideas and best practices.
I’m in charge of Learning & Development for the U.S. I began my career at Mandarin Oriental in Miami before – what I call a lucky break – gave my career a different direction and I became a professional training consultant, specializing in the hotel and luxury retail sectors. So, I’ve always had a feel for the whole notion of service and “excellence.”