On May 15th and 16th, Miami welcomed more than 200 global experts and influencers in the Customer Experience (CX) industry, along with leaders from some of the most influential brands in the world for the Sitel Summit ’18. The two days were packed with great keynote speakers, analysts’ panels, and inspirational discussions…
While the holiday may not have the all-encompassing consumer appeal as Christmas, there’s no denying that St. Patrick’s Day is becoming big business. And, thanks to this transformation, it is a day full of commercial opportunities – but only for companies certain they have the systems and staffing in place to make the most of the increased demand.
Today, Sitel Group names Laurent Delache, a renowned Brazilian executive of customer experience management, Brazil’s Country Manager. Géraud Mazel, Sitel Brazil’s Country Manager since January 2016, has accepted a new role at the group’s Miami headquarters: Vice President, Transformation, Sitel Group.
GOS 2. 0 are a set of clear, accessible and empowering principles and associated rituals that help us speak a common language and bring together best practices. These new quality guidelines provide our associates and managers at every level with an opportunity to share what they think, to contribute and to enjoy working together on a daily basis.
This holiday season, Sitel associates around North America are displaying the big hearts they have for one another and their communities. With many families facing financial hardships, times are often tight around the holidays. Sitel Angel Trees provide gifts to fellow associates who do not have the means to purchase gifts on their own.
While managing customer experiences and creating positive interactions between brands and their customers is important throughout the year, it’s especially critical during the holiday season. Retailers must handle shopping influxes while delivering seamless experiences for their customers.
Today, Sitel, a world-leading provider of customer experience solutions, announced that it has established strategic partnerships with BRIDGEi2i Analytics Solutions and Qlik to further Sitel’s ability to leverage data and analytics to help their customers provide exceptional client experience moments.
Outsourcing claims management? Insurance providers are still somewhat reluctant to take the leap. At Sitel, we offer a wide range of proven claims solutions, both efficient and tailored to the industry’s specific challenges.