Insights|Welcome to Sitel Group India

Welcome to Sitel Group India

Sitel Group was awarded the Gold CRC Award for Inbound Sales for its service to Orange 1414 and Technical Support for the service it provides to HP Instant Ink. The Inbound Sales award for Sitel’s service to Orange was jointly collected by the teams of both companies headed by Montse Jiménez, Sitel’s Account Manager.

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by Sitel staff September 25, 2017 - 2 MIN READ

Sitel Group India: Providing Best-In-Class Customer Experiences For Your Customers

With 29 states and seven union territories, India is the world’s fastest-growing Major Economy and combines a very competitive infrastructure with one of the largest employable diversified talent pools. India has a fine balance of rich cultural heritage yet a modern outlook. Sitel Group began operations in India in 2000. Hear from three of our local leaders as they introduce you to Sitel Group India.

Ravi Iyengar – Chief Operating Officer, Sitel Group India
I warmly welcome you to India. We look forward to taking you around our facilities and telling you about Sitel’s unique approach to creating wonderful customer experiences.

India has one of the youngest populations in the world with 44 percent of our people below the age of 24. As an outsourced destination, India is conveniently located between the UK (United Kingdom) and ANZ (Australia and New Zealand) markets. We do get a lot of our business from those markets although the U.S. is by far the largest outsourcer to India. The Indian BPO market is growing very rapidly at around 10 percent per year.

Sitel Group began operations in the year 2000 and has sent us strategically located in Mumbai, Gurgaon, Hyderabad and Chennai. Sitel’s value proposition is the strong combination of youthful and talented people coupled with great infrastructure, a world-class price competitiveness and the ability to build up strong business transformation.

Our People-first culture is designed to get you the best talent from the marketplace and deliver great customer experiences.

Suresh Kumar – Site Director, Sitel Group Chennai
In Sitel, we focus on a strong People-first strategy, a long-term client relationship by delivering flawless execution at all times. Our Global Operating System is designed to ensure continuous and seamless service coupled with strong capabilities for continuous improvement and excellent customer service. It is based on real-time experiences over years to ensure consistent delivery and highly related customer experiences through excellence in execution.

We know the strength of our business comes from all our talent pool. We strongly believe in People-first culture and thus we engage them through mentoring and coaching. We use diversified training programs including English communication and proficiency customer services skills to deliver best-in-class support for all of our customers.

We measure our people’s performance through key performance indicators (KPIs) and we reward and recognize them to collectively achieve our business goals.

Kalpak Hudar – HR Leader
We provide our associates with ample opportunities to excel in their jobs.

At Sitel, people come first! As we care for our people, we developed many engagements on the cognition programs.

Various communication platforms help employees learn about the organization. Our talent management strategies address complete employee career life cycle where we have the right programs from agents to second-line management for them to grow with Sitel.

Our workforce is highly skilled, adapted and customer oriented dedicated to helping clients like you achieve your goals. We recently benchmarked our people policies and practices to guide our industry best. And, I’m confident we are on our journey to become the best place to work.

Ravi Iyengar: Thank you for watching and we look forward to seeing how Sitel Group India can support you in the future.

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