We are counting down the days to one of our favorite events – Call Center Week! This year’s event is being held again at The Mirage in Las Vegas the week of June 26th.

Over the years we’ve learned a few things about making the most of your time at one of the industry’s biggest events. Here are a few tricks we’ve learned:

1) Thoroughly review the Call Center Week agenda before you arrive in Las Vegas

Each day is packed full of incredible speakers and workshops so plan your days in advance so you don’t miss anything. This year, we’re hosting the Disruptor track on Wednesday and Thursday afternoon which has sessions from some impressive thought leaders: ezCater, Lincoln Financial Group, Epicor and Carlson Wagonlit Travel. It’s called the Disruptor track because all of these companies are transforming the customer experience in really unique ways.

2) Scope out after-hours events

Many companies have evening activities taking place after the conference concludes. This year we are hosting a tour of our flagship Las Vegas contact center on Wednesday evening, just ten minutes from The Mirage. Be sure to sign up (spots are limited) and join us for cocktails, food and a great time!

3) Plan your time in the exhibition hall wisely

With numerous sponsors, it can be challenging to navigate the exhibition area and have meaningful conversations. When you register, you’ll receive a map from IQPC that shows where the vendors are located. Decide who you want to meet with and plan your route around the room accordingly. And of course, make sure you stop by the Innovation Hub to check out our chatbot demo and pick up some fun Sitel Group swag!


Sitel Group