The month of October kicks off at a fast pace with Sitel’s digital customer experience agency, The Social Client, flying next week to San Francisco for Oracle Open World 2017 World 2017 #OOW17 —an event that brings customers, tech partners and Oracle together to connect, discuss and learn about digital transformation.

The Social Client will accompany Dial-Once, a strategic Sitel Group partner to the event. Dial-Once’s platform, sometimes referred to as Visual IVR, intercepts and digitizes service calls to present rich content and functionality via an Intelligent Contact Hub. They are one of a suite of best of breed partnerships TSC has cultivated focused on improving the customer care experience.

“We’re excited to partner with Dial-Once, it’s a very impressive platform and that saves time for both customers and agents while at the same time reducing call costs,” said Gordon White, general manager, The Social Client.

Dial-Once’s ability to answer 20 percent of customer questions via self-care and redirect inbound calls to the most efficient digital channel has earned the company one of 17 spots in the Oracle Startup Cloud Accelerator.

It’s no surprise to us they were chosen to exhibit from such high-potential competitors from all over the world. Intelligent Contact Hubs are a compelling new touchpoint we’re encouraging all Sitel’s clients to consider. Dial-Once’s platform is a simple and powerful digital solution that delivers on some things our clients – and their customers really care about. The solution:

  • Capitalizes on evolving customer behavior and desire to self-serve versus navigating through IVR menus
  • Leverages existing content and functionality with fairly light integration into existing systems
  • Yields substantial savings and a quick ROI often in the first six months of activity

We’re excited to see how Dial-Once will leverage the Oracle ecosystem to develop new capabilities. Join us at Open World to learn more.

Want to see a live demo of how Intelligent Contact Hubs work?

The Social Client and Dial-Once will present the solution October 2-4 at North Hall D of the Moscone Center in San Francisco. You will enter an interactive playground to ‘Explore Tomorrow Today’ with technologies from artificial intelligence (AI) to machine learning to virtual reality (VR).

If you’re not able to attend Oracle Open World 2017 and are interested in learning more about our Intelligent Contact Hubs, contact us.

Sitel Group