All articles
|Don’t Hang up the Phone

Don’t Hang up the Phone

It’s still the most popular way for customers to interact with brands when they have an issue to resolve; but as new channels emerge and behaviors change, are people about to hang up the phone?

    Share on
future of voice in contact centers
by Sitel staff August 5, 2019 - 3 MIN READ
Recent posts

What Is Brand Loyalty? Examples and Best Practice

Brand loyalty is good for business. It improves customer retention, strengthens marketing efforts, increases recurring revenue and can provide an…

Read on

What Is Digital Transformation?

Although the benefits are clear, there is still confusion as to what a digital transformation is. It’s this misunderstanding that…

Read on

How Social Media Listening Can Increase Customer Advocacy

Social listening can create stronger customer relationships, provide a deeper, more rounded view of a brand’s addressable audience and help…

Read on

5 Steps to Managing Customer Expectations

Every customer is different, yet every customer wants the same things from their brands of choice. Learning how to understand…

Read on